354win Privacy Policy — Your Data, Handled Carefully

1. Who This Policy Applies To

This Privacy Policy applies to all individuals who interact with the 354win platform in any capacity. This includes registered players with an active account, visitors who browse the website without registering, users who have downloaded the 354win Android app, and anyone who contacts our support team.

By using any part of the 354win platform — whether depositing PKR, browsing the game lobby, placing a sports bet on a PSL match or simply reading this page — you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described herein.

If you are accessing the platform on behalf of another person or are using a shared device, you are responsible for ensuring that the account holder has read and agreed to this policy. 354win accounts are strictly personal and non-transferable.

2. What Data We Collect

We collect personal information in several ways — directly from you when you register or use the platform, automatically through your device and browsing activity, and from payment providers when you make a deposit or withdrawal. Below is a clear breakdown of the categories of data we collect.

We do not collect sensitive personal data such as biometric information, religious beliefs or political opinions. We do not collect your full bank account number or card number — these are handled entirely by the payment processor and are not transmitted to or stored by 354win.

3. Why We Collect It

Every piece of data we collect serves a specific, legitimate purpose. We do not collect information speculatively. The main reasons we collect personal data are:

• Account Management — To create, maintain and secure your 354win account, including verifying your identity and age.
• Payment Processing — To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers and cards accurately and securely.
• Fraud Prevention and Security — To detect unusual account activity, prevent unauthorised access and investigate potential fraud or abuse of the platform.
• Responsible Gaming — To monitor gaming patterns and apply responsible gaming tools such as deposit limits, session reminders and self-exclusion where requested or required.
• Customer Support — To respond to your queries, resolve account issues and improve our support quality.
• Legal and Compliance Obligations — To maintain transaction records and account histories as required for anti-money-laundering and fraud prevention purposes.
• Platform Improvement — To understand how players use the platform so we can fix bugs, improve performance and develop features that matter to Pakistan players.

4. How We Use Your Data

Your personal data is used internally by 354win and its essential service partners. We do not use your data in ways that go beyond the purposes stated in this policy. Specific uses include:

• Verifying your identity and age when you register or request a withdrawal, to comply with our 18+ policy and anti-fraud requirements
• Processing your PKR deposits and withdrawals and sending you transaction confirmations via SMS or email
• Personalising your experience on the platform — for example, remembering your preferred sports markets like PSL, T20 and international cricket, or your favourite lobby games
• Sending you account-related notifications such as password change alerts, withdrawal confirmations and security warnings — these are not optional as they are essential to account safety
• Sending promotional communications about bonuses, new games and offers if you have opted in to receive them — you can opt out at any time
• Conducting internal analysis of platform usage to improve site speed, fix errors and develop new features
• Applying and monitoring responsible gaming tools linked to your account, including deposit limits and self-exclusion periods

5. Sharing With Third Parties

354win does not sell your personal data to any third party. We share data only where it is strictly necessary to operate the platform or where we are required to do so by applicable obligations. The categories of third parties we may share data with are:

• Payment Processors — JazzCash, Easypaisa, Raast, bank partners and card processors receive the minimum financial data needed to process your transactions. Each of these providers operates under their own privacy and security standards.
• Identity Verification Providers — If we are required to verify your identity before a withdrawal, we may use a third-party KYC service to cross-check your provided details. This is limited to what is strictly necessary for the verification step.
• Platform Technology Partners — Game providers, live casino studios and other technology vendors that power specific parts of the 354win platform may receive gameplay data to deliver their services correctly. They do not receive your payment or full identity data.
• Security and Fraud Detection Services — We use specialist tools to monitor for suspicious account behaviour. These services process certain technical data such as IP addresses and device fingerprints.
• Legal and Regulatory Disclosures — If we are required to share data in response to a valid legal obligation or formal request, we will comply while disclosing only the minimum necessary information.

All third-party partners who receive your data are bound by data processing agreements that restrict how they may use that data and require them to maintain appropriate security standards.

6. Cookies and Tracking

354win uses cookies and similar tracking technologies on the website and in the app. Cookies are small text files stored on your device that help the platform function correctly and improve your experience. We use the following categories of cookies:

• Essential Cookies — Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, security tokens that protect your account and cookies that remember your language and region preferences. These cannot be disabled without breaking core functionality.
• Functional Cookies — Store your preferences such as your preferred payment method, last visited game category or display settings. These improve your experience but are not strictly required.
• Analytics Cookies — Help us understand how players use the platform — which pages are visited most, where users tend to drop off and which features are most popular. This data is aggregated and not linked back to individual accounts.
• Security Cookies — Used to detect and prevent fraudulent activity, identify unusual login patterns and protect your account from unauthorised access.

Most browsers allow you to control or delete cookies through their settings. Disabling essential cookies will affect your ability to use the platform normally. Disabling functional or analytics cookies will not prevent you from using 354win but may reduce the quality of your experience.

7. Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods we apply are as follows:

• Account and Identity Data — Retained for the duration of your account and for a minimum of five years after account closure, to meet fraud prevention and anti-money-laundering record-keeping requirements.
• Transaction Records — All PKR deposit and withdrawal records are retained for a minimum of five years in line with standard financial record-keeping practice.
• Gaming Activity Logs — Retained for up to two years after your last session, and may be retained longer if required for a dispute investigation or responsible gaming review.
• Support Communications — Retained for two years from the date of the last communication, unless the matter involved a formal dispute which may require longer retention.
• Device and Technical Logs — Typically retained for 90 days for routine security monitoring. Logs associated with a security investigation may be retained until that investigation is resolved.

When data is no longer needed and the retention period has passed, we delete or anonymise it in a secure manner. Anonymised data that can no longer be linked to an individual may be retained indefinitely for aggregate platform analytics.

8. Your Rights

You have meaningful rights over your personal data. These are not just formalities — we take them seriously. Here is a summary of what you can ask for and how to exercise each right:

To exercise any of these rights, contact our support team with your account details and a clear description of your request. We will respond within 14 days. Requests to delete an account will also trigger the account closure process described in our Terms and Conditions.

9. Children and Minors

354win is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data to us, we will close that account immediately and delete the associated data as quickly as practicable.

If you are a parent or guardian and believe that a minor in your household has created a 354win account, please contact our support team immediately. We treat these reports seriously and will act on them promptly.

10. Security Measures

Protecting your personal data and account security is something we invest in seriously. The technical and operational measures we have in place include:

• TLS (Transport Layer Security) encryption for all data in transit between your device and our servers
• Encryption of sensitive data at rest in our databases, including identity data and financial records
• Two-factor authentication options available for your account login
• Automated monitoring systems that flag unusual login attempts, multiple failed password entries and suspicious transaction patterns
• Restricted internal access to personal data — only staff with a legitimate operational need can access your account data, and all access is logged
• Regular security reviews of our platform infrastructure and third-party integrations
• Secure payment processing through established Pakistan payment providers — we never store your full card numbers or mobile wallet PINs

While we take all reasonable steps to keep your data secure, no online platform can guarantee absolute security. If you notice anything unusual with your account — unexpected logins, unfamiliar transactions or suspicious communications claiming to be from 354win — contact our support team immediately and change your password.

11. Changes to This Policy

354win may update this Privacy Policy from time to time. When we make changes, the "Last Updated" date at the top of this page will be revised. For significant changes that affect how we use your data in a materially different way, we will notify registered players via email or an in-platform message before the changes take effect.

Minor updates — such as wording clarifications, fixing typos or adding more detail to existing practices — may be made without advance notification. We encourage you to review this page periodically to stay informed about how your data is handled.

Continued use of the 354win platform after any update to this policy constitutes your acceptance of the revised version. If you disagree with any change, you should stop using the platform and contact us to request account closure and data deletion where applicable.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, our support team is available 24/7 and will respond as quickly as possible.